Goals
Provide High-Quality Products and Services: Continuously offer top-quality tires, wheels, and brake pad changes to ensure customer safety and satisfaction.
Enhance Customer Convenience: Make it easy for customers to browse, order, and schedule services online through a user-friendly website.
Same-Day Delivery: Deliver products promptly with efficient same-day delivery service to meet customer needs quickly.
Improve Customer Service: Offer exceptional customer support through live chat, online forms, and other accessible communication channels.
Educational Outreach: Provide valuable information and resources on tire and vehicle maintenance through a regularly updated blog.
Promote Deals and Discounts: Keep customers informed about the latest promotions, special offers, and discounts to provide the best value.
Maintain and Increase Value and Service: Under new ownership, focus on enhancing the value and quality of services offered to the Delaware community.
Deliver Superior Quality: Continuously provide top-quality tires, wheels, and brake pad services to ensure the highest level of vehicle safety and performance for our customers.
Objectives
Customer Convenience: Enhance customer convenience with streamlined online ordering, easy appointment scheduling, and efficient same-day delivery services.
Customer Education: Educate customers on the importance of tire maintenance and seasonal tire changes to promote safer driving conditions.
Community Engagement: Actively engage with the Wilmington, Delaware community through local events and initiatives, reinforcing our commitment to being a trusted and reliable local business.
Innovative Solutions: Implement innovative solutions and practices to improve service delivery and meet the evolving needs of our customers.
Sustainable Practices: Promote environmentally sustainable practices in our operations, including proper tire disposal and encouraging eco-friendly tire options.
Customer Satisfaction: Strive for continuous improvement in customer satisfaction by regularly seeking feedback and adapting our services to better meet customer needs.